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HESK Installation

Overview

Hesk is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website. Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.

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Category : Customer Support
Version : 2.6.4
Views : 38033 Views
Ratings : 4.729 out of 5
Votes : 140 Votes
Reviews : 6 Reviews
Space Required : 2.53 MB
Release Date : 22-06-2015

Overview

Overview

Hesk is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website. Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.

Features

Features

unlimited personalized accounts for staff
unlimited categories
canned responses
file attachments
fully-featured knowledgebase (articles, categories, search,...)
custom fields in the "Submit a ticket" form
anti-SPAM checks when submitting a ticket
powerful ticket search functions
e-mail notifications of new tickets and replies
rating of staff replies and knowledgebase articles
autoclose tickets after X days
easy-to-use web interface
easy to translate to any language
and many more!

Ratings

Ratings
  Total User Guest
 
123 0 123
 
9 0 9
 
1 0 1
 
1 0 1
 
6 0 6
Average Ratings 4.73 0.00 4.73

Reviews

Reviews Excellent
by a Guest - studybuddies.me - September 23, 2012, 8:06 pm
Excellent, simple utility that works as stated. Easy to set up and use. Highly recommended.

Really
by a Guest - BizOnRack - July 23, 2013, 12:10 pm
Really a cool application. Easy to use and cool features. Worth to have. High Recommendation.

Muy
by a Guest - Ignacio - July 19, 2013, 5:17 pm
Hesk es genial, brinda la posibilidad de administrar correctamente tickets, cero costo de implementacion, autoadministrable y con paquetes de idiomas para instalar!! Muy bueno

This
by a Guest - rjb - December 7, 2013, 9:46 am
I looked at quite a number of different Customer Support scripts and they all had problems - some just plain didn't work, others were a pain to try to setup. Hesk is easy to setup, easy to work with and best of all it works! Try this one before you try any others, you may save yourself a great deal of wasted time :)

Great,
by a Guest - Rhyse - October 6, 2014, 7:59 pm
If you want a great Help Desk, download this, I promise it had everything you need! 5 out of 5.

Great
by a Guest - nanny_16015254 - April 1, 2015, 11:04 pm
Good

excelent
by a Guest - siscosa - June 9, 2015, 9:08 pm
excelent software

Perfect
by a Guest - Pr2ot - June 12, 2015, 5:22 am
Perfect Easy Install, easy setup, ready to work in a few time. Great application

Screenshots

HESK

HESK1